Group sales policy

Order confirmation
All orders are subject to availability at the time of booking. Once tickets are reserved, an invoice and seating map will be issued. It is very important that you review invoice to verify performance date, time, and number of tickets for accuracy, and map for seat location.

Deposit amount and payment due dates will be indicated on the invoice.

Everyone entering the theatre, regardless of age, must have a held in reserved seat. No children under age 6 please. 

The organizer of the group will be sent an invoice, which will indicates the deposit and final payment dates, along with a seating map to confirm the arrangements.

A deposit of 10 percent is required within 30 days of booking. The deposit date may vary depending on when reservations are confirmed. Failure to remit deposit by due date will result in the immediate release of all seats on hold.

Final payment
Final payment is due no later than 30 day prior to your selected show date.

Please contact the Group Services department on or before the payment due date if you are concerned about the statues of your payment.

Failure to make your final payment by the due date will result in the release of your reservations and forfeiture of your deposit.

Payments may be made over the phone using a credit card or by mailing a check/money order in the account holders’ name to Capital Repertory Theatre, 432 State Street, Schenectady, NY 12305. We cannot accept checks or credit card payments from the individuals within the group.

For orders placed less than 30 days prior to event, full payment is due at time of booking.

After payment is received, there is no refund for any reason.

Order changes
A group may request additional seats at any time up to the day before performance. Additional seats are based on availability and will be added as close to the original location as possible.

Any reduced order that falls under 50 attendees will be adjusted from 20 percent to a 10 percent discount. Should your group fall below the required ticket minimum, your deposit will be applied to the sale of seats at the current full price.

Groups that cancel their entire order before the final payment due date may transfer any deposit paid to another show within the same season.

Groups that cancel their order less than four weeks before the start of the show will forfeit their deposit.

Other terms and conditions
Tickets are subject to availability.

When possible, please note any special seating requirements (wheelchairs, hearing, sight)

Overbooking is strongly discouraged.

All Group orders will include a $10 handling fee.

Tickets will be issued upon receipt of final payment. Tickets can be mailed or picked up at the Box Office during regular hours of operation.

All dates, times, shows and prices are subject to change without notice.

Proctors is not responsible for any losses incurred by individuals or organizations.

In the event of inclement weather exchanges or refunds cannot be issued unless, the performance is cancelled by the production company.

All terms and conditions are subject to change without notice.

If you have questions regarding the policies and procedures, please do not hesitate to call the Group Services department at (518) 382-3884 ext. 139 or email us. 

In the event a performance becomes more than 90 percent sold, full payment must be received within five business days after notification.

We reserve the right to discontinue accepting group orders at any time.