Box Office and Show FAQ

Box Office and Show FAQ

A: There are many ways to order tickets to theREP events.

  1. Online, 24 hours a day at capitalrep.org
  2. Call the Box Office 518-346-6204. Open Monday- Saturday 10 a.m. – 6 p.m.

A: Click here for detailed instructions on how to create an account.

A: For step-by-step instructions on accessing your paperless tickets click here.

A: Call the Box Office at 518.346.6204. We will reprint them for you and hold them for pick-up. The lost tickets will no longer be valid and the reprinted tickets would be the only tickets honored at the theatre doors. There may be a small reprint fee. Click here for Box Office policies.

A: If a performance takes place, despite adverse weather conditions, we will not issue refunds or exchanges to patrons who do not attend. The only time a refund will be issued is when a performance is canceled.

A: Yes! Click here for more information.

A: Our lobby area is open an hour and a half before showtime. The doors to the auditorium typically open 30 minutes prior to showtime.

A: We do offer light concessions at Maggie’s Cafe inside the lobby. 

A: We understand that life happens, but especially in an intimate space like ours, we need to honor the experience of our audience and performers. Latecomers will be seated at a suitable break in the performance in a dedicated full-view section until intermission (if available), when they can be seated in their ticketed location.

A: Yes, we are fully ADA compliant with wheelchair accessible lobby, restrooms and seating options. It is very important to us that all of our patrons feel comfortable getting to and enjoying their night out at the theatre, so please notify the Box Office at theREP if you have any special needs or concerns and we will work with you to meet your specific needs.

A: There are hearing devices available at the box office. theREP is also equipped with a T-coil loop. The Box Office can advise you of the seating locations that work best for loop usage. 

A: Gift cards are available for all shows at theREP, UPH, or Proctors in any monetary denomination. These gift certificates can be purchased online, by phone, or at the Box Office at theREP.

A: Please contact our Box Office at 518.346.6204.

A: As an urban theatre, we know that parking can be stressful. Please refer to our full parking information page here – and please don’t hesitate to call us to help find the right parking solution for your needs.

A: We would LOVE to welcome you to our family of volunteers and staff. Please visit our volunteer page for more information.

A: Subscribers and donors are eligible for ticket exchanges. Please refer to your specific benefit information for full details. (Subscriber benefits listed here. Donor benefits listed here). All other tickets are final sale.

A: We hold 2 EPAs for Equity and EMC members each season in the spring. We also hold equity auditions for most shows about a month before rehearsals start in NYC. We sometimes hold local auditions for non-pros (or non-AEA members) for our larger shows that allow us to employ non-pros. For information about auditions, please click here.

A: Sometimes, though for shows with large submission pools we cannot guarantee that it will be seen due to time restrictions. It’s always better to audition in person if at all possible. For further information about auditions, please email casting@capitalrep.org

A: We are a proud member of LORT and a good friend of Actors Equity Association. We proudly employ AEA members in each of our shows, including our On-the-Go Theatre for Young Audiences’ shows twice every season. Though, we do also employ non-AEA actors for larger shows.

A: Unfortunately, we not currently accepting donations for our costume shop. If you have donations for props or scenery, please call ahead to make sure we have the need and space.